Frequently Asked Questions

General

Where is TLCB located?

We're located in SK, Canada.

What are the operating hours for customer service at TLCB?

Our customer service is available from 10 AM to 5 PM CST, Monday through Friday. Emails sent outside these hours will be addressed on the next business day in the order received.

Please note that we are closed on all holidays.

Inquiries through social media are unmonitored. For any questions or concerns, please use our customer support form.

How do I stay updated with TLCB?

Subscribe to our newsletter on our website and receive the latest updates, special offers, and exciting news delivered straight to your inbox. Be the first to know, always!

Follow us on Instagram @theloveclubbookshop and dive into behind-the-scenes excitement, visuals, and a whole lot more!

Join the club on Facebook in The Love Club Bookshop Community to connect with fellow romance enthusiasts, share your thoughts, and enjoy exclusive insider perks!

How can authors and businesses collaborate with TLCB?

We’re so excited you're interested in teaming up with TLCB!

For business inquiries, just shoot us an email at contact@theloveclubbookshop.com. We’d love to hear from you!

Orders and Payments

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and Interac.

We also accept digital wallet payments, including Apple Pay and Google Pay.

For a faster checkout, use our secure Shop Pay feature.

What should I do if I haven't received an order confirmation yet?

Please ensure that you receive an order confirmation within 2 hours of placing your order. If you do not find the email in your inbox, we recommend checking your spam folder. If it is not located there, it is possible that your payment is still pending, indicating that your order has not been confirmed. We suggest reviewing your bank statement for verification. 

If the payment has been processed but the confirmation email is still missing, please contact us, and we will be happy to provide further assistance!

Will you be restocking any of your special edition books?

As of now, we do not have any plans to restock any of our special edition books. However, we may consider reprints for certain titles in the future, depending on the level of demand. We strongly recommend purchasing during the preorder period to secure your copy, as reprints are not guaranteed.

What is the preorder limit for your special edition books, and what should I do if I want to purchase multiple copies for friends?

The preorder limit for our special edition books is one copy per person. Duplicate orders from the same account will unfortunately be cancelled.

If you are purchasing for a friend, we recommend creating and placing orders from separate accounts. This will help ensure a smooth shipping experience for both you and your friend and avoid any potential order cancellations.

Can I cancel my order?

Unfortunately, once your order is placed, we do not allow cancellations. However, if you have any concerns or specific questions about your order, please feel free to reach out, and we'll do our best to assist you.

Subscriptions

When will I be charged for my subscription?

Monthly Book Club: Payments will be charged on the 1st of every month. For example, if you subscribe in January, your first payment will be charged immediately, and then on the 1st of each following month (February 1, March 1, etc.).

Quarterly Collectors Club:
Payments will be charged on the 22nd of the first month of each quarter:

  • Q1: January 22
  • Q2: April 22
  • Q3: July 22
  • Q4: October 22

If you subscribe mid-quarter, your first payment will be charged immediately, and your next payment will be charged at the start of the next quarter.

Can I skip a month or pause my subscription if needed?

Monthly Book Club: Skips are unlimited. You can pause for up to 6 months or cancel anytime.

Quarterly Collectors Club: You can skip one box per calendar year. Cancel anytime.

How can I manage my subscription, including cancellations, pauses, or skips?

You can manage your subscription anytime through your customer portal. This includes canceling, pausing, or skipping a box.

To make changes:

  1. Log into your account on our website.
  2. Click on ‘Manage Subscriptions.’
  3. From there, you can update your payment info, change your address, skip a box, pause, or cancel.

When is the featured book announced each month/quarter?

We’re launching these book boxes in January 2026, and you can expect sneak peeks and updates to start in December 2025.

Monthly Book Club: The featured book will be announced 6 days your subscription renews, with the cover revealed shortly after.

Quarterly Collectors Club: The featured book will be announced at least 10 days before your subscription renews, with the cover revealed shortly after.

When will my box ship?

Monthly Book Club: Scheduled to ship by the end of its featured month (e.g., the January box ships by the end of January). 

Quarterly Collectors Club: Each box is scheduled to ship within 12–16 weeks of your subscription renewal date. This timeline is an estimate, not a guarantee. While we do our best to stay on schedule, delays can happen. Any changes or updates will be shared on our Shipping Updates page.

Shipping and Delivery

Does TLCB ship to my country?

We ship worldwide, with a few exceptions:

  • 🚫 Restricted Countries: Some countries we can't ship to due to Canada Post restrictions and service suspensions. You can check the latest list of affected countries on the Canada Post Service Alerts Page.
  • 🇪🇺 EU Restrictions: We’re currently not shipping to the EU due to the new General Product Safety Regulation (GPSR).

Please keep in mind that shipping rates are set by our carriers, and international customers are responsible for any additional duty, tax, or customs fees upon delivery.

We're always looking for ways to reduce shipping costs and appreciate your understanding and support as we continue to improve!

Do I need to cover any customs charges?

Yes, all international orders are subject to duty, tax, and customs collection fees determined by the importing country. These charges are the responsibility of the customer and are not included in the order or shipping total unless otherwise stated. Customs policies vary by country and are based on the product value, so we recommend checking with your local customs office for more detailed information.

When will my order ship?

Each listing includes its own specific timeline, which can be found on the product page. We also provide regularly updated shipping information on our Shipping Updates page.

Generally, once we’ve received all supplies from our printers, order processing takes about 14-21 business days.

The delivery time depends on your location. For Canada, standard shipping usually takes 3-7 business days, while international shipping can vary and may take up to 21 days.

Where can I find shipping updates?

You can find all of our shipping updates here.

Can I combine my book box with other items to ship together?

You can combine your book box with other items from our shop, like merchandise or S&D and overstock books. However, please note that your entire order will be held until all preorder items have arrived. If you want your items right away, we recommend not combining them with preorder items.

What happens if my package is returned to sender?

If your order is returned due to an invalid shipping address or failure to collect from a locker or carrier office, we cannot offer a refund. However, we can reship the package upon its return, with an additional fee.

Please double-check your shipping address before placing your order, as changes cannot be made once shipped. If you need to update your address after shipment, please contact the carrier directly (note that they may charge a fee for this).

Missing Box or Items

What should I do if my package is lost or stolen?

If your package is marked as delivered but you can't locate it, kindly double check your mailbox or front porch. Consider reaching out to your nearby neighbors, as there's a possibility it might have been mistakenly left in one of these locations.

In the event that you do not receive your package, please reach out to us as soon as possible. Make sure to include your order number and tracking information, and we'll be more than happy to help you out!

Please note that we require a payment to cover the re-shipping fee; however, the cost of the products will be covered by us.

What should I do if there is a missing item in my box?

We are so sorry for the inconvenience! If something's missing from your box, please contact us within 7 days of receiving it, and we'll get that missing item sent your way.

Account

How do I change my address?

To update your shipping address:

  1. Log into your account on our website.
  2. Select 'View Addresses' under 'Account Details.' From there, you can add a new address, edit your current one, or delete it as needed.

To update your address for paid pre-orders, please contact us directly. Do not update your address within your account, as this adjustment will not change any previous or existing orders and will only affect future orders.

How can I change the address for a paid order?

If you’ve already paid for your order, please reach out to us to request an address change. Please do not update your address within your account, as this adjustment will not change any previous orders and will only affect future orders.

As part of our commitment to ensuring accurate and timely deliveries, an address verification email will automatically be sent to you 24 hours prior to initiating the packing process. If you need to change your address, please contact us immediately within this 24-hour timeframe. Once the shipping label is printed and the package is handed over to our carrier, we won't be able to make any more adjustments.

Returns and Refunds

Can I return or exchange my order?

As outlined in our Return and Refund Policy, we generally do not offer refunds, and all sales are considered final. However, there are specific circumstances, such as receiving a damaged item, where we may consider exceptions. If you have concerns or specific issues with your order, please contact us and we will assess your situation on a case-by-case basis.

Can I get a refund for my order?

As outlined in our Return and Refund policy, we generally do not offer refunds, and all sales are considered final. However, there are specific situations, such as receiving a damaged item or late delivery beyond 30 days from the promised date, where a refund may be considered. If you believe your case falls into one of these exceptions, please contact us and we will assess your situation on a case-by-case basis.

What criteria must be met for replacing my book?

To qualify for a replacement of your book, it must meet certain criteria related to damage upon delivery. Here are the qualifying conditions:

  1. Torn or Missing Pages: If your special edition book arrives with torn or missing pages, you may qualify for a replacement.
  2. Significant Cover Damage: If the cover of your special edition book arrives with significant cover damage, including scratches, marks, or residue, making it unsuitable for display or reading.
  3. Dented or Crushed Corners: Significant dents or crushing of the book's corners that hinder its aesthetic or structural integrity qualify as damaged. Note that minor dents will not be accepted; the damage must be significant.
  4. Off-Center Edges with Design Cut-Off: If the edges of the printed design are off-center to the extent that part of the intended design is cut off, it qualifies as damaged.

It's important to contact our customer service within 3 days of receiving your order if you believe your special edition book meets any of these criteria. They will guide you through the process of obtaining a replacement or refund.