Frequently Asked Questions

General

Where is TLCB located?

We're located in SK, Canada.

What are the operating hours for customer service at TLCB?

Our customer service is available from 10 AM to 5 PM CST, Monday through Friday. As a small team, please allow a few business days for a response. If you don’t hear back, feel free to follow up, as your message may have been filtered to spam.

Please note that we are closed on weekends and all Canadian holidays.

How do I stay updated with TLCB?

We’re most active in our Facebook Group, The Love Club Bookshop Community. Members there are usually the first to hear about the latest updates, offers, and news.

How can authors and businesses collaborate with TLCB?

We’re so excited you're interested in teaming up with TLCB! You can fill out our dedicated Interest Form or email us at contact@theloveclubbookshop.com. We’d love to hear from you!

Orders and Payments

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, Discover, Diners Club, and Interac.

We also accept digital wallet payments, including Apple Pay and Google Pay.

For a faster checkout, use our secure Shop Pay feature.

What should I do if I haven't received an order confirmation yet?

Please make sure that you receive an order confirmation within 2 hours of placing your order.

If you do not find the email in your inbox, we recommend checking your spam folder. If it is not located there, it is possible that your payment is still pending, indicating that your order has not been confirmed. We suggest reviewing your bank statement for verification. 

If the payment has been processed but the confirmation email is still missing, please contact us and we will be happy to provide further assistance!

Will you be restocking any of your special edition books?

As of now, we do not have any plans to restock any of our special edition books. We strongly recommend purchasing during the preorder period to secure your copy, as reprints are not guaranteed.

Can I purchase more than one box?

Since boxes are limited, we do not allow multiple orders of the same book. Duplicate orders from the same account will unfortunately be cancelled without notice.

If you are purchasing for a friend, we recommend creating and placing orders from separate accounts. This will help ensure a smooth shipping experience for both you and your friend and avoid any potential order cancellations.

Can I cancel my order?

Unfortunately, once your order is placed, we do not allow cancellations.

Subscriptions

When will I be charged for my subscription?

Monthly Book Club: Payments will be charged on the 1st of every month. For example, if you subscribe in January, your first payment will be charged immediately, and then on the 1st of each following month (February 1, March 1, etc.).

Quarterly Collectors Club:
Payments will be charged on the 22nd of the first month of each quarter:

  • Q1: January 22
  • Q2: April 22
  • Q3: July 22
  • Q4: October 22

If you subscribe mid-quarter, your first payment will be charged immediately, and your next payment will be charged at the start of the next quarter.

Can I skip a month or pause my subscription if needed?

Monthly Book Club: You can skip as many boxes as you want, but if you skip 6 in a row, your subscription will be automatically cancelled.

Quarterly Collectors Club: You can skip one box per calendar year. Cancel anytime.

How can I manage my subscription, including cancellations, pauses, or skips?

You can manage your subscription anytime through your customer portal. This includes canceling, pausing, or skipping a box.

To make changes:

  1. Log into your account on our website.
  2. Click on ‘Manage Subscriptions.’
  3. From there, you can update your payment info, change your address, skip a box, pause, or cancel.

When is the featured book announced each month/quarter?

We’re launching these book boxes in January 2026, and you can expect sneak peeks and updates to start in December 2025.

Monthly Book Club: The featured book will be announced 6 days your subscription renews, with the cover revealed shortly after.

Quarterly Collectors Club: The featured book will be announced at least 10 days before your subscription renews, with the cover revealed shortly after.

Shipping and Delivery

Does TLCB ship to my country?

We ship worldwide, with a few exceptions:

  • 🚫 Restricted Countries: Some countries we can't ship to due to Canada Post restrictions and service suspensions. You can check the latest list of affected countries on the Canada Post Service Alerts Page.
  • 🇪🇺 EU Restrictions: We’re currently not shipping to the EU due to the General Product Safety Regulation (GPSR).

Please keep in mind that shipping rates are set by our carriers, and international customers are responsible for any additional duty, tax, or customs fees upon delivery.

If you choose to use a third-party forwarding service, such as Stackry, we are happy to accommodate your order. However, once the package is delivered to the forwarding service, we are not responsible for any delays, damage, loss, or other issues that may occur during their handling or shipping process.

Do I need to cover any customs charges?

Yes, all international orders are subject to duty, tax, and customs collection fees determined by the importing country. These charges are the responsibility of the customer and are not included in the order or shipping total unless otherwise stated. Customs policies vary by country and are based on the product value, so we recommend checking with your local customs office for more detailed information.

When will my order ship?

Each listing includes its own specific timeline, which can be found on the product page. We also provide regularly updated shipping information on our Shipping Updates page.

Generally, once we’ve received all supplies from our printers, order processing takes about 14-21 business days.

The delivery time depends on your location. For Canada, standard shipping usually takes 3-7 business days, while international shipping can vary and may take up to 21 days.

Where can I find shipping updates?

You can find all of our shipping updates here.

Can I combine my book box with other items to ship together?

You can combine your book box with other items from our shop, like merchandise or S&D and overstock books. However, please note that your entire order will be held until all preorder items have arrived. If you want your items right away, we recommend not combining them with preorder items.

What happens if my package is returned to sender?

If your order is returned due to an invalid shipping address or failure to collect from a locker or carrier office, we cannot offer a refund. However, we can reship the package upon its return, with an additional fee.

Missing Box or Items

What should I do if my package is lost or stolen?

If your package is marked as delivered but you can't locate it, please double check your mailbox or front porch. Consider reaching out to your nearby neighbors, as there's a possibility it might have been mistakenly left in one of these locations.

In the event that you do not receive your package, please reach out to us as soon as possible. Make sure to include your order number and tracking information, and we'll be more than happy to help you out!

Please note that we require a payment to cover the re-shipping fee; however, the cost of the products will be covered by us.

What should I do if there is a missing item in my box?

We are so sorry for the inconvenience! If something's missing from your box, please contact us within 7 days of receiving it, and we'll get that missing item sent your way.

Account

How do I change my address?

To update your shipping address:

  1. Log into your account on our website.
  2. Select 'View Addresses' under 'Account Details.' From there, you can add a new address, edit your current one, or delete it as needed.

To update your address for paid pre-orders, please contact us directly. Do not update your address within your account, as this adjustment will not change any previous or existing orders and will only affect future orders.

How can I change the address for a paid order?

If you’ve already paid for your order, please reach out to us to request an address change. Please do not update your address within your account, as this adjustment will not change any previous orders and will only affect future orders.

As part of our commitment to ensuring accurate and timely deliveries, an address verification email will automatically be sent to you 24 hours prior to initiating the packing process. If you need to change your address, please contact us immediately within this 24-hour timeframe. Once the shipping label is printed and the package is handed over to our carrier, we won't be able to make any more adjustments.

Returns and Refunds

Do you offer refunds, returns, or exchanges?

As outlined in our Return and Refund Policy, we do not offer refunds and all sales are considered final.

If you have concerns or specific issues with your order, please contact us and we will assess your situation on a case-by-case basis.

What criteria must be met for replacing my book?

To qualify for a replacement of your book, it must meet certain qualifying conditions:

  1. Torn or Missing Pages: If your special edition book arrives with torn or missing pages, you may qualify for a replacement.
  2. Significant Cover Damage: If the cover of your special edition book arrives with significant cover damage, including scratches, marks, or residue, making it unsuitable for display or reading.
  3. Dented or Crushed Corners: Significant dents or crushing of the book's corners that hinder its aesthetic or structural integrity qualify as damaged. Note that minor dents will not be accepted; the damage must be significant.
  4. Off-Center Edges with Design Cut-Off: If the edges of the printed design are off-center to the extent that part of the intended design is cut off, it qualifies as damaged.

It's important to contact our customer service within 7 days of receiving your order if you believe your special edition book meets any of these criteria.